Quality management in the Italian luxury industry: an empirical investigation on cashmere

The luxury sector is characterised by several critical success factors, including 'premium quality'. Although quality management (QM) has been deeply studied in recent years, few authors explicitly addressed QM with regard to industry as a whole, let alone the idiosyncrasies of Italian approach luxury. contribution present study twofold: 1) first all, it introduces novel and rigorous research protocol organisation, system practices companies sector; 2) secondly, applied cashmere, worldwide synonymous luxury, symbol excellence, understand how producers cashmere garments are implementing QM. demonstrates that an extremely high commitment towards both inside along supply chain, yet some extent excellence pursued through informal improvement. Managers different fields could learn from lessons learned this apply best their companies.